Refund and Return Policy

We do not accept returns of our Products as they cannot be reused or resold once they leave our facility.

• If your order is incorrect, incomplete, or damaged, please let us know within 7 days of receiving it. Contact our support team at support@vsl3usa.com with a description of the issue and photos of what you received. Be sure to specify whether you’d like a refund or a replacement.

• If a shipment is marked as "delivered" by the carrier, it cannot be considered lost. A shipment is only considered lost if it was never delivered to the shipping address provided at checkout. If you believe your shipment is lost, please contact our support team at support@vsl3usa.com and let us know if you’d prefer a refund or a replacement.